Goods Return

Returning Goods

We will accept merchandise for return that was purchased from Mewcare within 7 days of receipt. The merchandise must be in NEW and unused condition and in its ORIGINAL packaging. 

Reimbursements

In case of any return of goods (Must be agreed in advance). We will refund the payment with the following exceptions:

  • Restocking Fee , May vary between 15-50% , please consult before return.
  • If paid with Credit card or Paypal, the transaction fee +/- 3.5% will be subtracted.
  • Shipping fees- will be subtracted from the total.
  • My parcel has not arrived
  • A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 3-6 days. Please understand that we have no control over customs or your countries postal system. BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

Lost parcels

We do not consider a parcel lost until after we have received a missing parcel report from the Hong Kong Postmaster. We can do this after 45 days.Countries such as Italy, France, Spain, Brazil and South Africa usually need to extend wait times due to customs. However this is not common and we cannot do anything.Once we have received a missing parcel report and we have a response (no later than 5 days) we can replace your parcel. We will confirm with you on your address during this process.We do not refund or replace parcels that did not arrive because they were failed to be picked up or sent back and lost in transit when sent back to us or have the incorrect address.

Wrong item received.

Because our company is not operated by robots, there can be a slight margin for human error. If you have received a parcel that is missing an item, has the wrong item or too many items, please contact [email protected], stating your order ID and include a photograph of the incorrect item. Our customer service staff will request a photo of the wrong item if you do not supply one.We also ask you to check your account, sometimes items can be backordered, in which case you can request a refund, wait or change to another item.

Faulty or broken products

  • We do not warrant crash damage, under any circumstance.
  • BESC and electronic components are tested for correct polarity and voltage use prior to being replaced.
  • We replace all faulty items with new products, but customers must be sent a photo to us as a reference.
  • We accept no responsibility for the improper installation and use of purchased products.
  • Also, customers should be known that:
    Products MUST be returned to us for replacement. No matter the cost or state of the product.
    Shipping fees are non-refundable once goods have been shipped.

Return Merchandise Authorization form

Please Fill in the RMA form and wait for our Technical Support Manager further follow up. We will contact you after you submit the RMA form. Please don’t ship your product directly to us. We only accept RMA case confirmed by our Technical Support Manager.